Montego’s Enduring Success Story with Zensai and TTRO

The Client

Montego Pet Nutrition, Africa’s leading independent pet food manufacturer, has always been passionate about bettering people, pets and the planet. It operates across 11 South African locations, where diverse teams work multiple shifts. The company faced the challenge of standardising training and ensuring compliance across its widespread workforce. Recognising the need for a robust, scalable learning solution, Montego embarked on a mission. Their goal was clear: to establish a digital learning academy, marking the beginning of an enduring success story.

The Challenge: Bridging the Learning Gap with a Digital Solution

Before engaging with TTRO, Montego did not have a dedicated Learning Management System (LMS). Consequently, their learning initiatives faced significant challenges, particularly with seamless content hosting and structured reporting.

The executive team at Montego understood the importance of a formal learning structure within the organisation. Their key requirements for a new system were clear: it needed to integrate with Microsoft Teams, operate within the Microsoft ecosystem, offer single sign-on (SSO) capabilities for ease of use, and be mobile-friendly.

It was also crucial that the solution was intuitive and easy to use. Without a unified digital platform, Montego struggled to deliver consistent training, manage records efficiently, and provide flexible learning opportunities to its geographically dispersed and shift-working employees.

The Solution: Zensai, A Seamless Fit within the Microsoft Universe

Montego selected TTRO as the provider of their new Zensai learning management solution, the Learn365 LMS. As a Microsoft-integrated learning platform, Zensai was a perfect match for Montego’s existing Microsoft ecosystem. It provided the seamless hosting and structured reporting they sought. The decision was swift, as few solutions could meet their specific requirements for Teams integration, mobile accessibility, and ease of use.

Ayesha Paruk, TTRO Sales Lead, highlights the key factors that contributed to the smooth initial engagement. She notes that TTRO quickly understood Montego’s requirements, responding accordingly, with speed during the sales process. This included conducting several demos to showcase their capabilities. Ayesha further emphasises that Montego’s collaborative nature greatly helped set the stage for a strong working relationship.

The Implementation and Journey: Automating Learning and Empowering Managers

The implementation of Zensai genuinely marked the beginning of Montego’s learning academy, representing a significant transformation for their training initiatives.

Key aspects of the implementation that have revolutionised Montego’s learning operations include:

• Automated User Enrolment: Thanks to seamless Teams integration, Zensai automatically enrols new permanent employees. Mandatory courses without manual intervention. This automation significantly reduces administrative burden.
• Decentralised Progress Monitoring: Line managers can now easily check the progress of their team through their dashboards, delegating responsibility and reducing bottlenecks for the small learning team.
• Effortless Content Management: Zensai’s Learn365 platform simplifies content management, making it user-friendly, even for those without an IT background.
• Enhanced Assessment Security: By utilising random questions from a pool for mandatory courses, Zensai prevents copying among employees, thereby ensuring genuine understanding and integrity of assessments.
• LinkedIn Learning Integration: Zensai’s integration with LinkedIn Learning enables users to combine LinkedIn content with custom material, thereby allowing Montego to create enriched courses and substantially reduce content development time.
• Seamless IT Integration: Zensai’s compatibility with Montego’s existing Microsoft infrastructure ensures smooth system operation. This prevents additional storage costs or system breaks during updates.

The Results & Benefits: Digital Training, Compliance, and Empowered Learners

Zensai has fundamentally transformed Montego’s learning landscape, delivering tangible benefits across the organisation:

• Digital Training Transformation: The platform enables Montego to offer digital, ‘at your convenience’ training across its 11 locations and multiple shifts, allowing employees to complete learning at their own pace and eliminating the need for disruptive in-person sessions.
• Assured Compliance and Audit Readiness: Learn365 digitally certifies course completions with robust verification through Microsoft Single Sign-On (SSO) and Authenticator app, thereby enabling Montego to confidently justify employee knowledge and streamline audit processes.
• Enhanced Course Completion Rates: Learn365’s visibility features for line managers have significantly improved course completion rates by facilitating a ‘managerial push’. This encourages employee engagement and adherence to training deadlines.
• Cost-Optimised Learning Infrastructure: Montego has effectively leveraged existing Microsoft licences and repurposed older IT equipment into dedicated learning kiosks running Zensai and LinkedIn Learning, establishing numerous training stations across the company at minimal additional expenditure.
• Reliable and Responsive Support: Highly effective and responsive support is provided, ensuring the Zensai system consistently operates smoothly. This ensures rapid resolution of any issues and demonstrates strong collaboration with third-party providers like LinkedIn Learning for seamless integration.

Chase Adams, Global VP Channel at Zensai, shared his perspective on Montego’s achievements: “Montego’s success story is a fantastic testament to Zensai’s power as an integrated learning solution. We are thrilled to see our platform, supported by strong partnerships like ours with TTRO, enable such tangible transformations in client learning and development.”

“The fact that we are digital is a game-changer for us. Learn365 just works – it runs itself,” says Chris Nash, Skills Development Facilitator at Montego. “This means I can focus my energy entirely on delivering impactful content, knowing the system has everything else covered,”
he adds.

Conclusion: A Partnership for Accelerated Potential

The relationship between Montego and TTRO, through the implementation of the Zensai LMS, has delivered an effective digital learning solution. Zensai Learn365 met Montego’s specific needs by providing seamless hosting and structured reporting. The platform integrated with their existing IT infrastructure, making it an indispensable tool. It delivers consistent, trackable, and accessible training that all 11 diverse locations benefit from. This enduring success story is a testament to Montego’s proactive approach to learning, coupled with the robust, responsive support provided by both Zensai and TTRO.

Ready to transform your organisation’s learning capabilities? Contact TTRO today to explore how Zensai can benefit your business.